NEEDED BACK END PROJECTS FOR NEW CENTER IN NOIDA

About

We are a firm which serves in Business Process Outsourcing and Knowledge Process Outsourcing sector with high quality service and precise information.

Mission

“To provide quality time-bound business solutions in a sustainable manner”.

Company Overview

We are committed to provide quality time-bound business solutions in a sustainable manner.

We have highly professional, committed and dedicated employees capable enough to cater the fast changing requirements of modern tech-savy customers. We are equipped with up-to-date technology needed to meet the client’s requirements.

Description

OBJECTIVES:

To innovate and develop technology continually.

To provide time-bound business solutions.

To customize services according to clients’ needs.

To ensure optimum utilization of resources.

To ensure 100% customer satisfaction.

To provide One Call Resolution service for domestic as well as international clients.

Innodote Business Services, believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organisation to seamlessly deliver services to your customers.

Our Services Includes:

Account Receivable.

Software Development.

Web Design & Development.

IVR Services.

Infrastructure Management.

Document Management.

Data Mining.

Database builds.

Data Harvesting.

Direct Mail Campaign Alerts.

At Innodote Business Services, we build technical support solutions with multi-level back-up of technology and power. The front line team takes the initial call and solves the most common problems. The next level comprises the specialist in various aspects of the products for the most complex problems.

Firm provides customer solutions amd suport for:

Troubleshooting calls.

Software problems.

Internet service problems.

Computer hardware problems.

Up-sell/cross-sell purchases.

Corporate helpdesk support.

Warranty and post-Warranty support.

Innodote Business Services can provide in-depth cutomer service support 24 hours per day. We can also dispatch services and technical support personnal according to escalation protocol. Through our technological innovation end to end CISCO set up and customized solutions, we offer a superior level of services and provide databases that can be maintained and accessed locally or across the web.

Customer Services Includes :

Customer Care and Support.

Catalog/Order Entry.

DRTV/Direct Response.

Appointment Setting/Sales Visits.

Credit Card/Order Processing.

Multi-Language and Communication Support.

Order Management & Fulfillment Services.

What makes us different to others?

Our voice quality is unparralleled.

We have build a culture and technology that encourages and supports frequent interaction with your team of agents.

We invest heavily in Process Training and Quality Excellence.