FULL TIME

Remittance is an Outsourcing and Consulting company just at your service, catering to any and every need of yours. We provide a fresh approach with professional, cost effective solutions to many of contact problems facing businesses today, through a number of diverse, telemarketing, web marketing and back office services to all industry sectors.

At Remittance, you find your concerns dissolving to turn into bespoke solutions to set a trend for further growth and success.

Our value added services for your business, be it of any size, volume and depth are:

Campaign Management

Data Management

Training

Business Support

Consultancy

New Center Setup

IT and ITES

While we provide our customers the above services, delivering professional solutions tailored to their requirement and assisting them to increase their productivity and profitability, they have all the time to focus their energies to their core business and key customers.

Our Team:

Remittance is a proud organisation owing to its employees (we call them members). They are hardcore professionals & competent individuals. They are self motivated and trained rigorously to understand the needs of any kinds of business the customer has and also to give solutions which are cost effective, profitable and go a long way for the company’s futuristic growth.

Our Motto:

"To satisfy customer needs profitably"

Team With Us:

We would be delighted to join and shake hands with you for a great future together.

Job Description

Customer Care Executive/Senior Customer Care Executive

Working at Remittance means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering

superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.

We have opportunities for Specialist positions in our Customer Service group.

Our Customer Service group provides exceptional customer service to our retail and financial banking customers with proper solution with a broad array of products and services.

We are looking for individuals with a passion for Customer Service with the following skills:

Customer Focus

•Take ownership of each customer while empathizing and prioritizing customer needs

•Resolve conflicts and manage customer expectations

•Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

•Effective verbal and written communication with both external and internal customers

•Document customer account activities thoroughly and concisely

•Engage in interactive dialogue with customers through active listening

•Problem Solving Skills

•Approach problems logically and with good judgment to ensure the appropriate customer outcome

•Make appropriate decisions on behalf of the customer quickly and effectively

•Effectively prioritize work to ensure efficiency

•Conduct research as needed

Analytical Skills

•Critical thinker and ability to exercise independent judgment

•Accuracy and attention to detail

•Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

•Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

•Fluency in Windows Operating Systems and Microsoft Office tools

Remittance provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Remittance.

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours of 8.30 pm to 6.30am. with Saturday and Sunday off.. Specific information will be provided by the Recruiter but the majority of the schedules offered will be second shift.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications

•Excellent communication skills.

•Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

•Must be willing to work in an environment that requires 100% phone-based customer interaction

•Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

•High School Diploma or equivalent required