Inbound Semi - Voice Process ! Contact us asap

Inbound Call Center Job Description

Hey Aspirants,

Our Recruitment team is back with few more vacancies for Hr Recruiter / Executive Profile, Customer Care Executive/ Senior Customer Care Executive, Customer Representative Ascociate, Customer Representative Officer, Business Development Executive / Manager.

Job Description : Customer Care Executive / Senior Customer Care Executive, Customer Service Officer / Senior Customer Service Officer.

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

No. of Vacancies : 32 nos. (urgently required)

Salary – Rs. 10,000 30,000 (Take home Per month)

Main Job Tasks and Responsibilities :-

•Answer calls and respond to emails

•Handle customer inquiries both telephonically and by email

•Research required information using available resources

•Manage and resolve customer complaints

•Provide customers with product and service information

•Enter new customer information into system

•Update existing customer information

•Process orders, forms and applications

•Identify and escalate priority issues

•Route calls to appropriate resource

•Follow up customer calls where necessary

•Document all call information according to standard operating procedures

•Complete call logs

•Produce call reports

Education and Experience

•High school diploma or equivalent

•Proficient in relevant computer applications

•Required language proficiency(Fluency in English)

•Knowledge of customer service principles and practices

•Knowledge of call center telephony and technology

•Some experience in a call center or customer service environment

•Good data entry and typing skills

•Knowledge of administration and clerical processes

Key Competencies

•Verbal and written communication skills

•Listening skills

•Problem analysis and problem solving

•Customer service orientation

•Organizational skills

•Attention to detail

•Judgement

•Adaptability

•Team work

•Stress tolerance

•Resilience

Interview Details :

Two easy Round of Interview :

1) HR Round

2) Ops Manager Round

Venue :

Syrow Infotech LLP

#100, 13th Cross, Sanjay Nagar,

Next to RMV Diagnostic Centre,

RMV 2nd Stage, Bangalore,

Karnataka – 560094

+91- 8748 00 0084

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