BPO Trainer

Job Description:

•Monitoring, coaching and providing feedback to improve performance

•Attend Client calibrations & quality reviews

•Identify process level gaps & analyze root cause of complaints

•Develop & implement effective training Programs & Modules

•Conduct training follow-up session and measuring effectiveness of training

•Active participation in developing training assessments for participant evaluation

•Soft Skills (Sales, CS & V&A training) with knowledge of System, Product and Process Training

•Process Expert - Knowledge & Delivery

•Do TNA (training need analysis)

•Ensure accurate, timely and efficient analysis of all reports pertaining to the trainees’ performance during the course or training

•Regularly updating training modules

•Conducting Quarterly / Weekly Refresher Tests for the process

Skills & Specifications:

•Public Speaking and presentation skills

•Ability to develop Curriculum

•Ability to design training, including the methods of assessing effectiveness

•Strong Communication and writing skills

•Good command over English Language

•Listening and time management skills

•Manage small as well as large groups

•Management Principles, Human resources procedures, customer service and computer skills

•Understanding of the aspects like Group Dynamics & Personal Psychology

•Familiar with communication techniques and media production

For more information call on 02060504478